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Expedited Courier Group

Expedited Courier and Distribution LLC in Baltimore, MD

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Frequently Asked Questions

How does ECG’s pricing work?

Pricing is based on many different factors such as time of day, time to complete shipment, and the type of service requested.

How is the fuel surcharge calculated?

The fuel surcharge fluctuates with gas prices. You can view current gas prices AAA Gas Prices

Effective 3/15/2022 ECG will charge  all clients a fuel surcharge of 10% as long as Regular fuel / Diesel fuel is between $3.00 and $3.50 based on national average at the AAA site see gasprices.aaa.com

If regular fuel or diesel fuel is between $3.51 and $4.00 we shall charge 14% surcharge.

You may visit UPS Fuel Surcharge site to see what they charge for all their services.

How is waiting time calculated?

Waiting time is calculated at $0.50 per minute after 10 minutes. If we have to wait less than 10 minutes, there is no charge.

What is Expedited Courier Group’s area coverage?

We cover an area with a 400-mile radius. It’s not uncommon for us to make deliveries to New York City, Southern Virginia, West Virginia, and Pennsylvania. If your delivery is going farther than that, we may be able to arrange for your package to be transported via airplane.

When will I be invoiced for my delivery

Most clients are invoiced weekly.

Where do I remit payment?

The best place is our P.O Box:
P.O. Box 13082
Baltimore, MD 21203

Who can I call with any other questions about my bill?

Contact us at (410) 528-1920 or at info@expeditedcouriergroup.com, and we’ll be glad to help you.

 

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Toll Free: 866-956-1199
Baltimore: 410-528-1920
MD&DC: 301-419-3600
Howard County: 410-995-0252

Fax: 410-528-1960

info@expeditedcouriergroup.com

Expedited Courier Group Headquarters:
200 St. Paul Street #1
Baltimore, MD 21202

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