How does ECG’s pricing work?
Pricing is based on many different factors such as time of day, time to complete shipment, and the type of service requested.
How is the fuel surcharge calculated?
The fuel surcharge fluctuates with gas prices. You can view current gas prices AAA Gas Prices
Effective 3/15/2022 ECG will charge all clients a fuel surcharge of 10% as long as Regular fuel / Diesel fuel is between $3.00 and $3.50 based on national average at the AAA site see gasprices.aaa.com
If regular fuel or diesel fuel is between $3.51 and $4.00 we shall charge 14% surcharge.
You may visit UPS Fuel Surcharge site to see what they charge for all their services.
How is waiting time calculated?
Waiting time is calculated at $0.50 per minute after 10 minutes. If we have to wait less than 10 minutes, there is no charge.
What is Expedited Courier Group’s area coverage?
We cover an area with a 400-mile radius. It’s not uncommon for us to make deliveries to New York City, Southern Virginia, West Virginia, and Pennsylvania. If your delivery is going farther than that, we may be able to arrange for your package to be transported via airplane.
When will I be invoiced for my delivery
Most clients are invoiced weekly.
Where do I remit payment?
The best place is our P.O Box:
P.O. Box 13082
Baltimore, MD 21203
Who can I call with any other questions about my bill?
Contact us at (410) 528-1920 or at firstname.lastname@example.org, and we’ll be glad to help you.